Terms & Conditions
EM PERFORMANCE PRODUCTS are sold under this disclaimer, you agree to be bound by the Terms and Conditions in this disclaimer. If you do not agree with these Terms and Conditions please do not buy any EM PERFORMANCE PRODUCT.
Powerful Radio Controlled Cars are not toys and should be handled with great care and responsibility at all times. You the customer assume and have all liability related with the use of any EM PERFORMANCE PRODUCT.
You must be 18 years old to purchase our products.
EM PERFORMANCE PRODUCTS offers 90 day warranty to the original purchaser with proof of purchase for all products against defects in manufacturing and materials. Our warranty does not cover normal wear and tear, or error of assembly or installation. If the product is transferred to another party the warranty is void.
EM PERFORMANCE PRODUCTS do not handle, collect or save any information related with credit cards. We pursue all legal avenues – advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.
We will accept the returns of merchandise that were purchased from EM PERFORMANCE PRODUCTS within 15 days of receiving the items.
Customers must contact us before shipping merchandise back to us. We cannot be held responsible for shipments that are returned back to us without contact us. Customers must agree to the following in order to ship merchandise back to us:
1) Return shipping is the responsibility of the customer.
2) You will need to use a tracking number.
3) In some cases depending of the value of the order you will need to use signature confirmation, our customer services department will let you know when you contact us to open a case for return.
4) We DO NOT reimburse return shipping costs or refund shipping costs.
5) The merchandise MUST BE in its unused condition AND in its original packaging (cannot be glued or tampered with in any fashion).
6) Return a copy of your invoice and a brief description of the reasons for the return or exchange.
7) All returns are subject to 15% restocking fee.
Change / Cancel Order
You may make changes or cancel your order only if it has not been processed for packaging and shipment. Once your order has been packed and shipped, we cannot make any changes.
To make changes to your order please contact our Customer Service Department.
All items are shipped once the payment is completed; this would take usually one to two business days.
Orders and Tracking Number
You are going to receive the confirmation of your order with the tracking number at the email address registered when you place the order. We are going to use the information displayed in your tracking number as proof that you received your order, and we do not accept any complaint or refund your payment for items lost. If you feel that you will need to sign to receive your package let us know to take care this situation, extra charges will apply.
International shipping is available upon request only, You will need to contact us to receive the estimate of your shipping, You are responsible to pay all taxes and duties to receive your item and your country, we are not allow to modify the custom form in any matter.
All textual content, images, procedures, product concepts, product designs, etc. displayed on this site are subject to Intellectual Property Copyright Laws. Under no circumstances may a product be copied. Similar products that copy the “design intent” of EM PERFORMANCE PRODUCTS is not allowed. All right reserved.
We reserve the right to amend these terms and conditions without further notification.